Class Policies
Policies
We ask that you carefully consider our class policies before registering for a class as they are firm and will not change. We are up front about all policies and hope to attract committed Pilates/Fitness enthusiasts who are looking for structure and accountability in their workout. We have spent the last 25 years developing a systematic and progressive approach to Pilates training that is unique to Pilates North. We are committed to seeing our clients improve their bodies and health and we expect the same consistency and quality effort from our clients.
Essential/intermediate/Advanced Classes that are not full after the second week of class will only accept clients on a pro-rated basis with an instructor’s approval. Introductory Classes will not accept late registration.
If you miss a class, for whatever reason, you can request a free virtual make-up class (one per fully registered session). Make-up classes must be taken within the registered session. Missed classes cannot be carried over to another session. Extra make-ups are available on a donation basis. Space permitting, you may sign up for additional classes once you have donated a minimum of $5.00 to the MS Society of Canada.
There are no make up classes, refunds or credits provided for missed classes.
Class cancellations received at least 4 working days prior to the class start date will receive a refund less $50.00 administration fee. Cancellations after this point will be charged in full.
Wear comfortable clothes such as T-shirts with long shorts, bike shorts, tights or leggings. We workout without shoes, clients can be barefoot or wear socks. In consideration of those with allergies and multiple chemical sensitivities, we ask that all clients refrain from using heavily scented detergents such as GAIN or TIDE, perfumes, body lotions or sprays. In the event that a scent is causing a client or trainer discomfort the client will be asked to leave the studio immediately. Cell phones and pagers must be turned off and left outside the Pilates studios. No cameras, video/tape recorders are permitted.
As cute as they are, children can be a distraction to parents, trainers & clients. For this reason they are prohibited from entering ongoing classes. In emergency situations and upon the studio’s approval, children over the age of 12 may be permitted to wait in a designated waiting area of the facility while a class is underway.
The Studio recognizes all statutory holidays. No classes will be held on these days, unless specifically announced.
If classes are cancelled due to inclement weather or other emergencies, there will be a general message on the main line at least one and a half hours before the class is scheduled to begin. Cancelled classes can be made up by signing up for an additional makeup class in the current session.
We are staffed in our reception area during the following hours: Monday–Thursday 9am-12pm and 6:00pm-9:00pm; Friday-Sunday 9am-12 pm; (Special hours held for workshops)
